Control Network Call-Outs
Technical support for diagnosing, repairing, and restoring communication across plant-critical industrial control networks, including PROFIBUS, PROFINET, Modbus, Ethernet/IP, and more.
Support When Your Industrial Network Breaks Down
Unexpected communication failures can bring operations to a standstill. IDX’s call-out service provides fast, expert on-site support to diagnose and resolve urgent industrial network issues. Whether you are dealing with intermittent faults, device dropouts, or complete system failure, our engineers are equipped to restore functionality and get your operations back online quickly and efficiently.
Control Network Fault Resolution
On-site investigation and resolution of critical network issues, minimising downtime and restoring communication between field devices and control systems.
Field Diagnostics and Troubleshooting
Utilisation of advanced diagnostic tools to assess physical and protocol-level communication problems across fieldbuses and industrial Ethernet.
Device Dropout and Interference Resolution
Identification and elimination of causes behind intermittent or recurring device failures, including grounding issues, noise, and incorrect configurations.
Post-Failure Network Health Assessment
Following support, we conduct a health check of your entire industrial network. This prevents future failures and ensures long-term network stability.
Network Recovery and System Re-Commissioning
Ensuring all devices are correctly configured, communication is fully restored, and the network meets the required performance standards.
Documented Insights and Practical Upgrades
We do not only patch issues but also document findings and provide a clear plan for permanent remediation, upgrades, or redesign where necessary.
Resolving Network Issues with Confidence
From momentary slowdowns to total communication loss, our team respond with extensive protocol knowledge and hands-on problem-solving. We bring the tools, experience, and professionalism to get your system back up and running, while giving you the insights to avoid future issues.
Reduce Mean Time To Repair and Restore Flow
Get back to production faster with expert call-out support that reduces Mean Time to Repair (MTTR) and protects overall plant efficiency.
Network Performance and Efficiency
By analysing traffic patterns, bandwidth utilisation, and bottlenecks, our call-outs help fine-tune your network for improved speed, efficiency, and user experience.
Compliance and Security Assurance
We ensure your network adheres to compliance requirements and security standards, reducing risk and supporting regulatory confidence.
Networks Supported
Benefits
Reduce Mean Time to Repair (MTTR) with expert fault diagnosis and on-site resolution.
Keep operations running by resolving faults quickly and efficiently, avoiding extended stoppages.
Resolve recurring faults and communication issues to enhance long-term reliability.
We not only treat symptoms but identify and resolve the actual issue causing failures.
Receive a clear report of findings, with recommendations for future improvements or upgrades.
Leverage every call-out as a learning opportunity with expert advice on prevention and optimisation.
Case Studies
PROFIBUS wiring error: short between the b-core and cable shield
IDX attended a PROFIBUS call-out for a gold mine situated in Welkom. The client reported issues such as “loss of communication and…
The first company to implement ComBricks into their operations
Bandini Cheese is a South African cheese manufacturer supplying their products to numerous pizza restaurants around South…
Converting PROFIBUS to ControlNet with Anybus at a smelter
In a call-out to a smelter in South Africa last week, the IDX Product Technical Support Team assisted in the configuration of an Anybus X…
Call-Out Support to Keep Your Plant Running
When communication faults disrupt your operations, our experienced engineers are ready to diagnose and resolve issues on-site quickly and efficiently. We provide clear insights and practical services that minimise downtime and help you maintain long-term network reliability.